faq
4 June, 2021

Frequently Asked Question

BISage was established in January 2013 as a Management Consulting Company.
The company is based at KMPC-31, Shantinagar, Kathmandu, Nepal.
The company remains open 6 days in a week and office opens at 9:00 AM and Closes at 6:00 PM. General administration remains close in the holidays but support remains open across the week.
You can make inquiries on sales related matters through landline telephone, email or customer care as convenient. Please click the link for further information.
Yes, BIS is a web-based application, so it can be used for decentralized operation according to your organizational set up.
BIS is currently available for Nepal market only and planning to expand BIS Applications to international market in the near future.
Yes, you can have a demo upon request.
Yes, the application is available for trial for specified period based on industry specific category that can be requested through the webpage. Please click the link for a trial request.
BIS is the Web based Application.
Framework: Microsoft.Net Programming Language: C# Coding: C# Database: Microsoft, SQL Server, CSS, HTML, JavaScript, AJAX, jQuery, Bootstrap
BIS is developed on agile methodology.
BIS server is located in Nepal and the USA.
BIS Application is tested through manual, automation, unit, integrated, load and user acceptance testing.
Yes, BIS Application is very user friendly as user is to work under pre-defined environment.
The basic requirement for system is specified in the link for efficient and smooth functioning of Application.
Yes, BIS Application is SSL certified to keep the application secured.
Yes, the Application is compatible with third party API integration.
Yes, user can enable two factor authentication through user profile or admin user can enable two way verification through user admin as required.
Full back up is taken in every 24 hours, differential backup in every 4 hours and transaction log is backed up in every 1 hour.
BISage develops Applications in module as well as Enterprise editions to suit the customized needs of clients across the industry. Both Module and Enterprise Application is available in 5 different series and BIS ERP is going to be commercialized in the near future. Please click the link to know more about series of BIS Applications.
BIS Application is enabled both in SaaS (Software as a Service) and License Model. Client can go with any of two models based on their requirements, product features and applicable fee thereof.
BIS Application has a different fee structure for SaaS and License Model across the Application, enterprise categories and non-profit organization. Please contact at [email protected] for further information.
You need to first make a need analysis depending on the size of your business, transactions and number of employee. You can then approach BISage through website, mail correspondence or direct telephone communication as convenient to you during normal business hour.
The Application is targeted for any industry segments including non-profit organization with minor customization. It is suitable for Service, Tourism and Construction Industry.
Yes, you can upgrade BIS Application to higher edition within SaaS or License Model as applicable with corresponding upgrade fee without setup charge.
Yes, you can switch Application from SaaS to License Model with applicable charges.
Yes, you can add the user both in SaaS and License model with applicable charges.
Yes, minor customization if any is done during the deployment of Application but major customization is chargeable. Please contact at [email protected] for further details.
Yes, every user is well defined through a dynamic login administration to have the proper managerial control.
Yes, batch upload of data is possible in the specified format.
Yes, BIS Application is very cost effective and competitive against the given features and functionalities.
Support & service charge is not applicable in SaaS Model whereas support & service charge is applicable in License Model from second year onward on the basis of applications and enterprise categories.
A long-form agreement is entered and executed between BISage and Client for both SaaS and License Model.
BIS is the Web based Application.
Framework: Microsoft.Net Programming Language: C# Coding: C# Database: Microsoft, SQL Server, CSS, HTML, JavaScript, AJAX, jQuery, Bootstrap
BIS is developed on agile methodology.
BIS server is located in Nepal and the USA.
Invoice is generated against BIS Application in the first week of every month for SaaS Model. Whereas invoice is generated upon successful deployment of BIS Application in case of License Model.
Payment is to be made within 7 days from the date of Invoice for SaaS Model whereas payment can be made as per the terms of the Agreement in case of License Model.
You can make the payment against monthly/license fee through Bank Transfer, Cheque or any other acceptable methods.
Yes, 13% VAT is applicable on and above monthly Fee.
Yes, 1.5% TDS is applicable in both SaaS and License model.
BISage provides normal online support and service both in SaaS and License model. You can contact us through: [email protected] or Skype: [email protected]
A dedicated round the clock (24x7) support is available subject to applicable charges. You can contact us through: [email protected] Skype: [email protected]
Yes, we provide User Manual for entire series of Applications.
Yes, one time online training is provided.
Yes, onsite training is available subject to applicable charges.